Help Desk Specialist

Program Overview

The Help Desk Specialist technical certificate of credit program is designed to provide on-call technology guidance and support to individuals and organizations via email, telephone, video conference, or through other technology tools.  They may work during regular office times or on shifts at night or on weekends.

Students may enter the Help Desk Specialist technical certificate of credit program any semester.  A full-time student can complete this program in 2 semesters.  To graduate, students must earn a minimum of 25 semester credit hours.

Career Traits/Requirements

Individuals wanting to enroll in the Help Desk Specialist certificate program must be able to work in an office setting, show initiative, work with people, work as a team member, multi-task, display a professional appearance, work with computers and computer application software, troubleshoot, and have a strong work ethic.

Offered at the Following Campuses/Delivery Mode

  • North Campus (Sandersville)
  • South Campus (Dublin)
    Online
  • Salary Potential

    $20,000.00 – $40,000.00

Program Costs

Tuition & Fees: $3,162.00
Books & Supplies: $500.00
(Costs are estimated and are subject to change.)

HOPE Career Grant:
The HOPE Career Grant, formerly known as the Strategic Industries Workforce Development Grant, is available to HOPE Grant-qualified students who enroll in select majors specifically aligned with one of 12 industries in which there are more jobs available in Georgia than there are skilled workers to fill them.

To qualify, an OFTC student must be fully admitted to the college, enrolled in one of the above programs and receiving the HOPE Grant for the same term. The amount of the HOPE Career Grant award is a fixed amount for each term of enrollment:

  • 9 or more credit hours – $500/semester
  • 3-8 credit hours – $250/semester
  • 1-2 credit hours – $125/semester
  • Commercial Truck Driving – $1,000 one time award

High School students in dual enrollment and joint enrollment are NOT eligible.

Employment Opportunities

Graduates are prepared for performing many different types of jobs.  Graduates can find employment in the areas of computer hardware and software sales, installation and repair, and software and technical support.  Instruction and practical application of learned skills provide a broad occupational background which appeals to prospective employers.

Admission Requirements

  • Submit a completed application and application fee;
  • Be at least 16 years of age;
  • Submit official high school transcript or GED transcript;
  • Submit official college transcripts, if applicable;
  • Meet assessment requirements by taking the entrance placement test. In lieu of the placement test, official scores on COMPASS, ASSET, SAT, ACT, PSAT or GED may be substituted.

Curriculum

Contact
Hours
Credit
Hours

Course Overview

  • OCCUPATIONAL COURSES
  • COLL1060Introduction to College and Computers3 credit hours50 contact hours
  • CIST1001Computer Concepts4 credit hours90 contact hours
  • CIST1122Hardware Installation and Maintenance4 credit hours105 contact hours
  • CIST2130Desktop Support Concepts3 credit hours75 contact hours
  • XXXXXXXXCIS Operating Systems Course3 credit hours0 contact hours
  • XXXXXXXXCIS Elective4 credit hours0 contact hours
  • Choose one of the following Introductory-Level Networking Courses
  • CIST1401Computer Networking Fundamentals4 credit hours90 contact hours
  • CIST2451Introduction to Networks - CISCO4 credit hours90 contact hours
  • Credit Hours: 25